Frequently asked questions
Loans, payments, NOC and complaints
Which vehicles do you finance?
New and used two-wheelers, three-wheelers (including electric autos) and four-wheelers, plus top-up loans for existing customers.
Where do you lend?
Telangana, Andhra Pradesh and Karnataka.
How do I apply?
Apply online, at a dealer, through our executive, or on WhatsApp 83330 00111. We confirm your mobile by OTP and our executive calls you.
What documents do I need?
Aadhaar and PAN; current address proof if it differs from Aadhaar (electricity bill, rent agreement, etc.); bank account details for repayment; and co-applicant or guarantor KYC where required.
What will the loan cost?
Your interest rate (APR), processing fee, EMI and every charge are in the Key Fact Statement you get before signing. See the Schedule of charges and a sample KFS.
How do I pay my EMI?
By NACH auto-debit, or by UPI, card or net banking after you log in with your mobile and OTP, or through a payment link on our WhatsApp. Always take a receipt. Never pay into an executive's personal account.
What if I pay late or my EMI bounces?
A bounce costs Rs 500 per instrument, and delayed payment charges apply per month of the overdue amount. See the Schedule of charges.
Can I close my loan early?
Yes. Pre-payment is 5% of the principal outstanding; within 6 months of disbursement it also includes 6 months' interest on the loan amount. Ask customer care for your foreclosure amount.
How do I get my NOC?
After your loan is closed, log in to download your NOC. A duplicate NOC costs Rs 1,500.
How do I get my loan statement?
Log in with your mobile and OTP to download your statement and receipts.
How do I check a collection executive is genuine?
Every executive carries an SM Square Digital ID with a QR code - scan it, or see your allocated executive in the app. Agencies we use are listed on Recovery agents.
How do I complain?
WhatsApp or call 83330 00111, use the app, or email nodalofficer@smsquare.info. You get a case number at once. See Grievance Redressal.