Refund/Cancellation Policy

If a payment transacation fails but the amount is debited from your bank account, it is the responsibility of your bank to reverse the amount.

In the event of multiple attempts resulting in SM Square receiving payment more than once, we reserve the right to adjust the excess amount against additional EMIs towards your loan account. If we decide to refund the excess amount, it will be processed within 1 month via cheque.

Please note that SM Square is not obligated to refund payments made through the payment gateway unless the amount has been paid more than once. Any refund claims must be submitted within 15 days.

If a customer has multiple accounts, SM Square reserves the right to adjust total receipts towards any account(s) as deemed fit, regardless of the bifurcation provided by the customer.

Payments should not be made to any individual executive’s personal account. Management will not be held responsible for such payments.